Contacting Support
If you need help with NotifyBubble, our team is here to assist you. Here's how to reach us.
Using the In App Support Form
The fastest way to contact us is through the Support page inside the NotifyBubble app:
- Open NotifyBubble in your Shopify admin
- Click Support in the navigation menu
- Enter your email address so we can reply to you
- Write your message describing what you need help with
- Click Send
Your message is sent directly to our support team and we'll respond as quickly as possible.
What to Include in Your Message
To help us resolve your issue faster, please include:
- What you're experiencing — describe the issue in as much detail as possible
- What you expected — tell us what you were trying to do and what you expected to happen
- Steps you've already tried — let us know if you've tried any troubleshooting steps
- Your store URL — this helps us investigate the issue on your storefront
Common Reasons to Reach Out
- A notification isn't showing on your store despite following the setup steps
- The analytics data doesn't look right or seems incorrect
- You have a feature request or suggestion for improving the app
- You need help setting up a specific notification configuration
- You have questions about how a particular feature works
Response Times
We aim to respond to all support inquiries within one business day. Complex issues may take longer to investigate, but we'll keep you updated on our progress.
Before Contacting Support
You might find the answer to your question in our help guides:
- Notification Not Showing on My Store — troubleshooting checklist
- Understanding the Overlap Warning — fixing notification conflicts
- Activating the App Embed — setup guide for the app embed